Participation in two surveys conducted in 2020 by Lotem Sensing was high (75% average of Strauss Coffee employees, not including Israel or Ukraine, which participated in separate surveys.) The findings pointed to a high level of satisfaction among employees with the company’s conduct during the Corona crisis and the adjustments made to deal with it (89% on average). All of the additional metrics surveyed received very high results (over 90%): sense of meaning, support and attention from the managers, and effectiveness of the remote work processes established during the crisis.
Topics whose importance was emphasized by the survey findings were the employees’ sense of employment stability, concern for the health of the employees and their families, strengthening the connection with colleagues while working from remote; and a desire for personal development. As a result of these findings, the company is working to provide an increased response to these issues.
In 2021, Strauss Coffee will implement a new and leading system for the management and improvement of the employee experience. SAP-Qualtrics enables advanced data monitoring and analysis, combining operational aspects with a sense of belonging, trust and the employee experience. The system will be used, among other things, to conduct surveys at Strauss Coffee and its business units at any time, frequency and with the content that the business and organizational reality requires.